Jeff Martin

There's no point in reading this. Not a single story is as entertaining as anything you'd find on customers_suck. The writing itself is at best trying-too-hard and at worst pretentious. Each and every one of the authors comes across as a precious would-be David Sedaris.
In fifty pages, I didn't even crack a smile.

Waiter Rant for the retail trade.... Many of the stories have nothing to do with customers or customer service....they seem to be first hand accounts of each author's time spent in a retail job (more or less).

Collection of essays on retail. Some great, some so-so.

Really very meh. I was not entertained by a large percentage of the essays. I think that there were only two that I really enjoyed and they did make the book almost worth it. Sears, Sbarro's Sayonara and The Bad Call were highly entertaining, but most of the stories just were very meh...