Daniel Shapiro

Important if challenging book on an essential topic. There's quite a bit of jargon, mostly in the form of acronyms, and various descriptions along the lines of "the four parts of X" and "three steps to Y." So I was glad that Shapiro also includes case studies of conflicts (ranging from the interpersonal to the international), exploring their triggers and explaining how to listen, develop trust and find common ground even in the most fraught situations. The book's strategies, of course, are most useful when all the parties actually want to negotiate instead of defending their own tribe/sacred places/ideas/etc. to the exclusion to everyone else's. Also, knowing these concepts and principles is one thing; applying them is harder. But having the labels have helped me develop more awareness of things like vertigo in my personal life, and seems to make it easier to get out of such unproductive cycles.… (plus d'informations)