Tony Hsieh (1973–2020)
Auteur de L'entreprise du bonheur
A propos de l'auteur
Crédit image: Delivering Happiness Book
Œuvres de Tony Hsieh
Oeuvres associées
Emotional Equations: Simple Truths for Creating Happiness Success (2011) — Avant-propos — 96 exemplaires
Exceptional Customer Service: Going Beyond Your Good Service to Exceed the Customer's Expectation (2001) — Avant-propos, quelques éditions — 51 exemplaires
Startup Mixology: Tech Cocktail's Guide to Building, Growing, and Celebrating Startup Success (2014) — Avant-propos — 17 exemplaires
The Power of WOW: How to Electrify Your Work and Your Life by Putting Service First (2019) — Contributeur — 12 exemplaires
The Culture Quotient: Ten Dimensions of a High-Performance Culture (2020) — Avant-propos — 1 exemplaire
Étiqueté
Partage des connaissances
- Date de naissance
- 1973-12-12
- Date de décès
- 2020-11-27
- Sexe
- male
- Nationalité
- USA
- Lieu de naissance
- Urbana, Illinois, USA
- Lieu du décès
- Bridgeport, Connecticut, USA
- Cause du décès
- Injuries sustained in a fire
- Études
- Harvard College (BS)
- Professions
- businessman
- Organisations
- LinkExchange
Zappos.com
Membres
Critiques
Delivering Happiness: A Path to Profits, Passion,… par Tony Hsieh
I usually have remote disdain for "management" books, but I have to admit that this one is pretty inspirational. Not just buzz words and theoretical, Hsieh shares lessons learned from his experience building companies, most notably Zappos.com.
Makes me want to focus specifically on my personal happiness in addition to the world in general
Humorous account of Tony Hsieh's entrepreneurship journey and how he built Zappos. A cool biography mixed with his personal insights and takeaways.
Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success
Book summary at: https://readingraphics.com/book-summary-delivering-happiness/… (plus d'informations)
Fun and easy-to-read book...Tony Hsieh shares how he built Zappos from nothing to its eventual sale (or marriage) to Amazon for $1.2 billion, and aligned his business with his passions and purpose in life.
What it covers:
• How to develop a successful start-up
• How Zappos grew its billion-dollar business foundations with Customer Service, Culture, and Employee Development
• How to create a happy workplace that generates sustainable returns for employees and the company
• How to follow your passions to create your own path to success
Book summary at: https://readingraphics.com/book-summary-delivering-happiness/… (plus d'informations)
A great book on doing exceptional customer service on a higher level. If you're working for a company that has an adversarial or negative attitude toward customer service and making people happy you should probably read this book, at least the portions pertaining to CS. Not very well-written, which Hsieh admits up front (no ghostwriter here)—he relies a bit too much on storytelling. I had to skim around relentlessly, but I was also inspired to look at serving customers in fresh ways. Recommended.… (plus d'informations)
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Prix et récompenses
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Statistiques
- Œuvres
- 2
- Aussi par
- 6
- Membres
- 1,181
- Popularité
- #21,764
- Évaluation
- 3.8
- Critiques
- 28
- ISBN
- 24
- Langues
- 6
- Favoris
- 1