Jerry Newman

A university professor who taught business courses for thirty years goes undercover and works at seven different fast food restaurants. I was expecting more of an exposé of the ills of the world of fast food. However, I came away with more a respect for the fast food worker.

The author is all over the repeating stories which did make sense because the same story might be used to teach a different lesson. Honestly, I don't know what I learned about management from the professor other than culture matters a great deal.

Coming from a professor, I expected a more high-brow book but I was pleasantly surprised the humbleness of the book. Worth reading if only so you won't blow your top next time your hamburger comes out slow next time.… (plus d'informations)