Lisa Lim (1)

Having lived with a person who worked in technical support for over 10 years, I know Lim's account of the crazy callers and office politics at Lightning Speed comes from first hand experience. Those laugh-out-loud moments kept me turning the pages.

Lim's fresh voice and ability to juggle work and romance within the narrative are amazing. The only thing that kept me from giving the book 5 stars is the distracting language full of unnecessary adverbs and cliches. Sure, there were stellar moments with the prose, but it was not consistent.

Luckily, Lim's characters and plot were strong enough to not break the spell of an enjoyable escape read.… (plus d'informations)

Maddy and her friend Karsynn get jobs in a call center. They did not set out to be one of those annoying people who you rarely understand and who aren't very helpful. They just needed a job. Maddy takes us from training to floor in a snarky fun way. Along the way we meet her coworkers , who are from different cultures, which provides more entertainment. We also get to peek inside Maddy and Kars private lives. We are privy to some of the calls which range from hilarious to heartbreaking. We learn about supervisor and Q&A who have no other goal than call turnover and selling of some product regardless of what is happening during the call. We learn about the stress that is placed on the call center employees and we hear the fun. I was entertained and was laughing out loud throughout the book.
Author Lisa Lim has managed to change my perception of call center employees somewhat. I believe I may be kinder to the next ones I deal with, unless they have that annoying automated system that they force me to go through first. Then all bets are off and I am cranky.

* I received this book for review by the author. No promise of a good review was given. No compensation was offered or received. The opinions expressed are my honest feelings about the book*… (plus d'informations)

I really did love Lisa Kim's last novel, Confessions of a Call Center Gal: a novel. Her sequel, "She's the Boss" though good, was not great as her last novel.

This novel focuses on Maddy's best friend from "Confessions", Karsynn.

We now have Karsynn working at the call center as a manager bringing with it a new host of responsibilities. Due to the new director, Carter Lockwood, Karsynn finds herself being forced to be more of a boss, than a friend.

I did end up liking this novel as I said, but not loving it. I think the main reasons that I ended up just liking this novel was Karsynn herself, the plot switch, and the lack of laugh out loud moments like there were in the last novel.

Though I liked the character of Karsynn in the last novel I wish that we had more of an idea why she did certain things in the last book. In this novel, none of that is touched upon. Also, the main idea of this novel is that due to Carter we have Karsynn growing up, and being a "boss", well I wish we had seen that development since I felt as readers we got a lot of tell not show.

Also, halfway through this novel, the plot turned into something else (preaching about big business) and I felt as if I got whiplash due to the change in the novel. Perhaps this would have made an interesting plot for novel three with another character, but having it switch halfway through and the ultimate resolution just seemed too pat to me.

Last, as I said this novel just was not as funny as the last novel. What made the last novel unique was hearing about how Maddy and the other call center workers dealt with being on the phone with irate customers and the strange things that happened. In this novel, I felt as if we got very little call center interactions that end up in laugh out loud moments.

Would recommend to fans of the first book in order to catch up with everyone.

I received this novel for free in the Amazon Kindle Lending Library.… (plus d'informations)

Just because this book is called "chick lit," doesn't mean it doesn't tackle some deep issues--it was a quick read that made me think about surviving in today's job market and how sometimes the path you take to where you're going doesn't go the way you planned. Maddy made her detour work for her in the end and wound up in a much better place than she might have otherwise. There is romance in the novel, but it's not emphasized as I expected. Disclaimer: There is some foul language in the book, but it all rang true for what Maddy would be hearing from her irate callers. I want a sequel!! Everything was all wrapped up at the end, but I loved the characters so much I wanted to see where the next phase of their lives took them!!

Thanks, Lisa!

(I received a free PDF from the author, but after I started the book, decided to buy it from Amazon since she had reduced the price of the book.… (plus d'informations)