A propos de l'auteur
Œuvres de Renee Evenson
Powerful Phrases for Dealing with Difficult People: Over 325 Ready-to-Use Words and Phrases for Working with… (2013) 66 exemplaires
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (2005) 39 exemplaires
Powerful Phrases for Effective Customer Service: Over 700 Ready-to-Use Phrases and Scripts That Really Get Results (2012) 16 exemplaires
Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results (2011) 7 exemplaires
Customer Service Training 101: Quick and Easy Techniques That Get Great Results (2018) 5 exemplaires
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Partage des connaissances
- Sexe
- female
Membres
Critiques
Powerful Phrases for Effective Customer Service… par Renee Evenson
This book gives helpful tips for communicating in almost every kind of customer service situation.
Super fun book to give you quick and good ideas about how to be more aware of your own behaviour, and how it can be interpreted by others, as well as tricks to improve your service. Including the ever important TIMING of conversations, when to start them, when to bring up difficult discussions, and being respectful of the other person's time. This keeps you motivated to be excellent during trying times as well. I liked it so much I bought it.
Statistiques
- Œuvres
- 8
- Membres
- 153
- Popularité
- #136,480
- Évaluation
- 2.7
- Critiques
- 3
- ISBN
- 26