R. Brian Stanfield
Auteur de L'art de la discussion structurée
A propos de l'auteur
R. Brian Stanfield is the Director of Publications at the Canadian Institute of Cultural Affairs
Œuvres de R. Brian Stanfield
The Courage to Lead Daily Journal 1 exemplaire
Étiqueté
Partage des connaissances
Il n’existe pas encore de données Common Knowledge pour cet auteur. Vous pouvez aider.
Membres
Critiques
Listes
Vous aimerez peut-être aussi
Statistiques
- Œuvres
- 4
- Membres
- 189
- Popularité
- #115,306
- Évaluation
- 3.9
- Critiques
- 2
- ISBN
- 12
- Langues
- 1
This book is divided into two parts: Communications theory and 100 example conversations. The portion on theory covers why focused conversations are needed and with what mindset one should approach them. Their general approach is one filled with respect and with the aim of gaining consensus. Instead of the (dated) idea that the manager knows “best” or “everything,” this book approaches workplaces’ social dynamics through the lens that everyone is working together on a team.
This work borrows heavily from concepts that the workplace is a learning organization. As such, good questions trump pressure. In the examples, different situations are outlined through several lens, like situation, rational objective, experimental aim, reflective questions, decisional questions, and closing. This second section serves as a great reference toolkit to borrow from as one navigates the social sphere of a work team.
This book could particularly help newer managers. This book could also help more seasoned managers trying to figure out how to work with teams that know more than them. Inquiry and humility are valued by the authors of this work.
Incidentally, a team wrote this book, not just one individual. As such, the work benefits from diverse perspectives of experts in workplace communication. It’s not quite meant to read cover-to-cover. The first section can be read in one long sitting. The second section (the examples) can be read as various situations present themselves to a worker. They are filled with good questions to ask that get to the “heart of the matter.”
… (plus d'informations)