Robert W. Lucas
Auteur de Customer Service: Building Successful Skills for the Twenty-First Century
A propos de l'auteur
Robert W. Lucas is the president of Creative Presentation Resources, a creative training and products company and the founding managing partner for Global Performance Strategies, LLC, an organization specializing in performance-based training and consulting services. He is the author of Creative afficher plus Learning: Activities and Games That Really Engage People, The Creative Training Idea Book, The Big Book of Flip Charts, and Customer Service Skills for Success. afficher moins
Œuvres de Robert W. Lucas
Creative Training Idea Book, The: Inspired Tips and Techniques for Engaging and Effective Learning (2003) 30 exemplaires
Creative Learning: Activities and Games That REALLY Engage People (Essential Tools Resource) (2007) 7 exemplaires
People Strategies For Trainers: 176 Tips And Techniques For Dealing With Difficult Classroom Situations (2005) 6 exemplaires
Training workshop essentials : designing, developing, and delivering learning events that get results (2009) 6 exemplaires
DVD to Accompany Customer Service Buildi 2 exemplaires
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Customer Service Skills for Success (Connect,… par Robert W Lucas
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Prix et récompenses
Statistiques
- Œuvres
- 13
- Membres
- 140
- Popularité
- #146,473
- Évaluation
- 2.5
- Critiques
- 1
- ISBN
- 36