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Chargement... Just Culture: Balancing Safety and Accountabilitypar Sidney Dekker
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A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous. Aucune description trouvée dans une bibliothèque |
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Google Books — Chargement... GenresClassification décimale de Melvil (CDD)174.4Philosophy and Psychology Ethics Professional and Business Ethics Merchants - Business men - Business virtues and vicesClassification de la Bibliothèque du CongrèsÉvaluationMoyenne:
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These two points are good and the many, many examples used to make the points are captivating, but I felt like the book spent too much time trying to convince the reader of these two points and not enough time helping the reader put in place alternative systems to actually support a more just and accountable culture at their organization. Everything in the book probably could have been edited down to an essay, perhaps a single chapter in a book about workplace culture that has other chapters drawn from edited down versions of other long winded books making 2-3 points over hundreds of pages. ( )