Classification de la Bibliothèque du CongrèsZ711.2
⮑ Z662-1000.5. Libraries
⮑ Z687-718.85. The collections. The books
⮑ Z711-711.95. Public services. Reference services
Œuvres sélectionnées (810 total)
- The Book of Answers: The New York Public Library Telephone Reference Service's Most Unusual and Entertaining Questions par Barbara Berliner
- Introduction to Reference Work, Vol. II: Reference services and reference processes par William A. Katz
- Conducting the Reference Interview: A How-To-Do-It Manual for Librarians par Catherine Sheldrick Ross
- Reflective Teaching, Effective Learning: Instructional Literacy for Library Educators par Char Booth
- The Librarian's Guide to Homelessness: An Empathy-Driven Approach to Solving Problems, Preventing Conflict, and Serving Everyone par Ryan Dowd