Daigo Kobayashi is a devoted cellist in an orchestra that has just been dissolved and finds himself without a job. He decides to move back to his old hometown with his wife to look for work and start over. He answers a classified ad entitled 'Departures' thinking it is an advertisement for a travel agency. He discovers that the job is actually for a 'Nokanshi' or 'encoffineer,' a funeral professional who prepares deceased bodies for burial and entry into the next life. While his wife and others despise the job, Daigo takes a certain pride in his work and begins to perfect the art, acting as a gentle gatekeeper between life and death, between the departed and the family of the departed.