We can't avoid them. We encounter them at work, at home, on the road, at the movie theater, in restaurants, even in the gym. Difficult people can make life miserable - unless you know the most effective strategies for coping with them. Arlene Uhl, psycho-therapist and much published self help author, has them all in The Complete Idiot's Guide to Coping with Difficult People. She begins by isolating the four major types of difficult people, and then offers specific, practical ways to cope with them as we encounter them in every aspect of life- Find out- How to recognize the characteristics of truly difficult people How to diffuse their often toxic behavior in any situation How to manage difficult workers or bosses How to cope with them in your family and personal relationships. How to "cut the cord" when they get too difficult How to learn from their mistakes