Rude, obnoxious, defensive, demanding, arrogant... Ever notice how difficult people bring conflict and complication to your life? Dr. Bill Crawford's From Chaos to Calm brilliantly explains: The underlying causes of conflict How simple disagreements can so quickly turn into a vicious cycle How you can tap into the internal motivation of "difficult people" so they interpret what you have to say as valuable information From Chaos to Calm provides a tested and proven plan to deal with conflict more proactively and to interact with people in a way that diffuses conflict before it starts, without ignoring the problem or sweeping it aside. Bill Crawford will help you understand and apply this knowledge to your employers, employees, co-workers, customers, friends, and even family, greatly reducing stress and allowing for better communication.