Keep the Joint Running: A Manifesto for 21st Century Information Technology (aka the KJR Manifesto) radically redefines how IT should operate, in 13 highly practical, straightforward chapters. The KJR Manifesto debunks much of the long-held conventional wisdom ... such as the importance of treating end-users as "internal customers" and the desirability of running IT as a business ... that have encouraged working CIOs to isolate IT from the rest of the enterprise. It provides more sophisticated ways to approach what is usually handled simplistically - subjects like "best practices," process optimization, and metrics. And it demonstrates how human factors deserve more attention than any others for IT leaders ... and for that matter, for all business leaders ... who are serious about wanting to run high-performance organizations.