About Martin Higgins; Martin Higgins grew up in the Middle of England and had an extensive education in Hospitality and Hotel Management. After realising his vocation lay in private service, he took a position within The Royal Household. He trained at Buckingham Palace as a footman and under-butler which was a prestigious start to his career in the private service industry. He then moved on to work throughout Europe for an elite clientele, followed by almost ten years for a prominent New York family.; Now with this book, Martin shares a few of his trade secrets, so that you too can have harmony in your home. With tips and systems that balance the needs of your house as well as the need of your staff, you will be able to follow the steps and find the harmony in your home that you so long for. Through Martin's professionalism, reliability, diplomacy and his extensive experience in all fields of private service, his clients have trusted him to interview, hire, train and supervise staff; manage several estate's administration as well as manage on a 'hands-on' basis, the daily running of multiple residences. It is this experience, knowledge, diligence, and reliable systems that Martin has decided to share with the hope that all households will have access to the chance of becoming a harmonious home.