This guide is intended for use as a general guideline for interacting with families of terminally or critically ill children on a short-term basis. Volunteers in residential or hospital settings, hospital or crisis workers, and informal helpers such as friends will find this guide helpful. Includes a resource section as well as sections about: Developing Rapport Active Listening Skills Boundaries Do's & Don'ts Sharing Pain Self-care When a Baby Dies This booklet is perfect for training sessions, for ongoing use as a quick reference, and can be viewed as a small primer in appropriate interaction skills.