A workbook for Intermediate GNVQ Health and Social Care which uses a fictional story to integrate learning about people and their needs and how care services are organised with the requirements of gaining a GNVQ. The book gives a complete picture of health and social care combined with an understanding of what is involved in gaining a GNVQ. The characters in the story and the events in their lives provide a starting-point for much of the information and practical tasks in the book. The focus is on understanding people, identifying their needs and the services provided to support them.