Help needed: my Bookmooch account "temporarily on hold" for ~ 220 days and support is unresponsive

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Help needed: my Bookmooch account "temporarily on hold" for ~ 220 days and support is unresponsive

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1jonmower
Modifié : Sep 8, 2012, 10:19 pm

My Bookmooch username is jonmower

My bookmooch info is here: http://bookmooch.com/m/bio/jonmower

I’m writing this because Bookmooch support put my account on “vacation” and then “temporarily on hold” approximately 220 days ago. Over a period of about 7 months before Jan of 2012 I’d been having problems with mooches occasionally being canceled by the system without sender or receiver intending for that to happen, so I wrote support for help. The response stated that there had been several complaints about my account so it was being locked so that they could be investigated. After a few weeks, I was told that no abusive behavior had been found but that I had to wait 30 additional days without using my account before it would be reinstated. Before I logged in today (September 7, 2012), I had gone 163 days without logging into my account…but my account is still “temporarily on hold” and I have received no correspondence from support since the end of March.

I’m hoping someone who reads this can help me resolve this situation...give me some advice or help…someone who has had a similar experience, understands how Bookmooch support works better than I do, knows someone in Bookmooch support, or works in Bookmoch support…or maybe someone could post this to the Bookmooch forum for me (as far as I can tell, my account being “on hold” prevents me from posting in the forums).

I’ve posted a copy of all my correspondence with support in a pdf at the following link rather than posting it all in this forum. If you want more details, you can find them there:
- pdf and link to it deleted by jonmower -

I’ll give a summary below (and apologize that even the summary is so long).

I joined Bookmooch in late 2006. I used the site some initially but found that I didn’t own very many books that I wanted to give away that someone else would want to mooch and had trouble finding specific books I wanted. At some point I realized that I could buy popular books at thrift stores or used book sales and give them away on Bookmooch. Sending books that I’d purchased for next-to-nothing allowed me to earn points. I also started adding any book I was interested in to my wishlist (e.g. whenever I saw an interesting author on a talk show). As I built up a large wish list, I started finding more books to mooch on Bookmooch (duh!) Nevertheless, I started to build up a large surplus of points as finding cheap books to give became a sort of hobby. Having a large surplus of points allowed me not to worry whether or not any given book was worth mooching. I also starting thinking that I could give points to charities. I have a couple of friends who run organizations that serve underprivileged kids, so I tried to convince them to use Bookmoch with points that I gave them…but neither took me up on the offer. Then I realized that I could give points to one of the other charities on Bookmooch (maybe not as personal as giving to a friend’s charity, but still gratifying). In December of 2009 I donated 50 points to the “BookMooch Charitable Fund (USA)” as a way to put my extra points to use. I loved Bookmooch and evangelized for it whenever I had a chance. In June 2011 I started to have a problem where occasionally a mooch I had requested would be canceled by the system without sender or receiver intending for that to happen (the rejection appeared to come from the giver but I would later find out that person did not initiate the rejection). The “rejection” notice would give no reason for it. Typically, the giver would be confused about what happened and write me about it. It didn’t happen with every mooch, just occasionally…maybe once or twice a month. I created one of those gmail canned responses that said “Was this mooch rejected intentionally? I've had several mooches recently rejected by the system without the giver intending it to happen.” and would send it whenever a mooch was rejected with no explanation. Maybe once or twice the giver didn’t respond at all, but every other time he or she responded saying the rejection was unintentional. Sometimes the book would be relisted and mooched again by someone else, sometimes it would be relisted but I’d get it again, and sometimes the person wouldn’t list it but would send it to me and I’d “smooch” a point to the giver to replace the one lost in the rejection. It seemed it might be a weird database problem or something hard for John or support to track down if it wasn’t widespread, so I didn’t bother contacting support since it seemed like a relatively minor nuisance. Then, in January 2012 another problem happened. One weekend all my pending mooches were canceled and the cancellation appeared to come from me. People got annoyed (e.g. one person had immediately mailed the book but hadn’t marked it sent before the cancellation). Now it was more than a nuisance because it was causing people to think I was behaving improperly, so I decided to contact support for help (assuming all of these cancellations/rejections were a result of the same system glitch). Support responded saying that my account was being locked due to several complaints against by account and asking about my recent interactions with other members. As someone who had given > 1000 books and received > 1000 books with > 99 % positive feedback, I was surprised that there had been enough complaints to lock my account. I responded by describing this “spurious rejection” problem I’d been having. Support responded that my description matched some but not all of the complaints. I was accused of trying to convince people to send me books who did not want to send them to me. I responded that I had not knowingly done that, but I could imagine how the confusion related to the spurious rejections could have led to someone thinking I was doing that. After a few weeks of investigation, support found that I’d done nothing abusive. However, I had to go an additional 30 days without using my account before it would be reinstated. I asked for clarification about exactly what “using” meant, but got no response. After more than 30 additional days of not using BM to send or receive books, I wrote back asking if I needed to do anything else. The response said that the 30-day clock had restarted because I had logged into the site (I had added a few books to my wishlist and responded to someone who had sent me a reminder because I didn’t those actions were what support meant by “using.”) Support said I should write back after going another 30 days without logging in. I wrote back after 30 days but got no response. I wrote again after 50 days but still no response. I started to worry that the support person was no longer working or maybe my messages were getting caught by a spam filter…so I sent a message to support via the web after 60 days but still no response. Today I’m at ~ 220 days since I sent the first support request and 163 days since I last logged in but support hasn't taken me off hold or responded to me since the end of March.

Can anyone advise me on how this situation can be resolved?

2carod
Sep 8, 2012, 1:03 pm

Note from Bookmooch: We apologize this member has mis-used the contact information he has received from trading books. We greatly value the privacy of community members and will block the accounts of those who repeatedly send inappropriate or offensive communications. This is the message on your bio page. I am not a Bookmooch admin, nor do I have any influence with them. I suspect the automatic message you set-up re: the rejections might be part of the problem, but it sounds like more than that given the above comment, especially since this comment appears to have been added since you took the screen shot that is in your PDF.

3Rise
Sep 8, 2012, 1:30 pm

Perhaps the BM admin did not appreciate you publicizing your correspondence with them. It's between you and them.

mis-used the contact information he has received from trading books

Perhaps because you have not redacted all the emails and names you gave as examples of transaction in your PDF.

4Jarandel
Modifié : Sep 8, 2012, 7:05 pm

>2 carod:,3 I also saw some time ago people complaining on the forum that they either received very inappropriate material with or after their mooches (commercial solicitation, propaganda...), or got a bit creeped when a well-meaning but unwelcome BM'er used what information they had to track down and call their phone number regarding a trade.

No idea if anything like that happened here, though publication of unobfuscated third-party info sure won't have helped.

5jonmower
Sep 8, 2012, 10:14 pm

I just created the pdf (and screen grab of my bio page) last night. It can't have had anything to do with my account being locked for the last 7 months.

Leaving in a couple names and email addresses in the pdf was an accident. I had intended to remove them.

When I created the pdf in the wee hours last night I was thinking that I was making it easy for someone associated with Bookmooch to see the history and think "oops, it is odd that this guy's account is still locked, let's fix that." Obviously (and, in retrospect, not surprisingly) it had the opposite effect. I shouldn't have posted the detailed stuff in a public place, regardless of my inadequate attempt to redact sensitive info. I should have posted a much more brief description of my situation (not including anything that might be considered sensitive) and maybe it would have had the desired effect of getting someone's attention to address the situation (after 5 months of apparently ignoring it). Or maybe not. This whole episode never made any sense to me. Whatever happened to prompt BM support to decide that I was a bad guy to be locked out and ignored after 5 years of overwhelmingly positive feedback...maybe there wasn't much chance of that perception being altered.

I didn't send any inappropriate or offensive communications, and the admin confirmed as much in her investigation.

The gmail "canned response" isn't anything automated. It's just a way to quickly insert often-used text into an email that you're manually sending. I just mentioned that I had resorted to a "canned response" as an indication of how often the problem was happening (often enough that it prompted me to create some boiler-plate text to re-use) and quoted the text I used to show how non-offensive and non-abusive and non-"trying to convince someone to send a book they didn't want to send" it was.

Bookmooch is a great idea and service. Its support process probably works most of the time, but I guess occasionally it doesn't work for some of us. Presumably I was a rare exception, but my experience with the support process was of unresponsiveness and lack of transparency and insufficient instruction (e.g. had I been explicitly told that I wasn't allowed to even log in to my account during the 30-day period then, obviously, I wouldn't have done so) and inability to fairly judge the merits of complaints made against someone (since I know, though admittedly I can't expect you to take my word for it, that I did nothing abusive or inappropriate.) I wish, for example, that it was set up so that all electronic communication between members happened only through the web site (rather than also directly by email) so that support could have all the communication at their fingertips and presumably do a better job of judging the merits of complaints against members.

Anyway, thanks for the feedback. I deleted the pdf.

6rainbowgirl28
Sep 11, 2012, 1:06 am

I believe you. Sometimes Bookmooch support bungles it and runs good people off the site.

7IreneF
Mai 5, 2013, 1:11 am

I just got locked out of my account very suddenly. No warning or anything. I have no idea why, as the letter was not specific enough.

One complaint is that I sent out books in poor condition, or they weren't described correctly. No one has complained to me or left negative feedback, but I can't check now because I'm locked out. Also I make "demands" in my bio. Can't check that either.

Basically a wtf?

8IreneF
Modifié : Mai 5, 2013, 4:19 am

An explanation for the BM sudden account lockout?

I've been trading books for about three years, generally no problems, currently have about 45 points. Today I mooched several newly-posted "high value" books from a new member. Not rare, but one of them is pretty current, another is OOP with resale value, and another was a Japanese language book. I did some searching and discovered that people have accused the BM admins of skimming--basically picking off the books with resale value. They will close your account in order to do this.

http://paivisanteri.blogspot.com/2010/11/bookmooch-book-exchange-swap-global.htm...

Ordinarily I would not give accusations of this sort much credence, but the account closure coming on the heels of finding nicer books than usual just seems like too much of a coincidence, especially since I haven't had conflicts with other moochers, and the admin who e-mailed me did not provide specifics as to my account closure. So it looks like I will be out 45 or so books, plus I used my wishlist to scan Amazon prices.

9carod
Mai 5, 2013, 2:42 am

>8 IreneF: The following was posted on your bio by Bookmooch admins:
Message from Bookmooch: We apologize for the unfriendly communications this member has recently sent. Any from of discrimination or bias is not tolerated here. Your abuse reports are taken very seriously, but no more are needed at this time, thank you.

10IreneF
Modifié : Mai 5, 2013, 4:17 am

Well, posting here got the BM admin's knickers in a twist. I got an *immediate* email after I posted, with allusions to my activities on another site. That would be here.

If BM would like me to say nice things about them, they can unlock my account and allow the mooches to proceed. They can let me know what people have complained about. They can't very well point to "demands" in my profile without allowing me to correct anything that's unreasonable.

My BM account name is IreneF. I wouldn't be surprised if it's disappeared.

If they don't respond I'll let you know, and it will be a validation of the accusations made in the blogspot link in the previous post.

11IreneF
Mai 5, 2013, 2:48 am

Carod--

Was that my account? Can you see my feedback numbers?

12IreneF
Mai 5, 2013, 2:50 am

Carod--

What are my demands?

13Felagund
Mai 5, 2013, 4:10 am

> 11

I've just taken a look: yes, the BM admins wrote this message on your account.
Regarding Feedback, your current score is +207, which looks pleasant enough... however there is a -1 for the latest recorded transaction, without any comment from the moocher. The book was:

Book Title: Juice It Up!
Book Author: Pat Gentry
Condition: Very good condition. Looks unused.

It was mooched by someone in NY, USA.

14IreneF
Mai 5, 2013, 4:10 am

This is an email I just rec'd:

"Irene,

We have just received a third complaint from one of our most trusted site monitors, we will close this investigation upon the next report.

When we initiate an investigation, we reach out to the other major trading site as we share information in regard to members who have acted badly.

It would be in your interest to explain your side of any issues you have had on other trading sites before we hear back from them, which general takes 5-10 days. If you have never had an issue on any other trading site, then there is no need to respond.

Emily,

Bookmooch Support"

Emily claims that BM interacts with "the other major trading site," which would be PBS. That would violate PBS' privacy policy.

15IreneF
Modifié : Mai 5, 2013, 4:16 am

Felagund--I think that would be the only negative feedback I've gotten. There was a stain on the cover of that book. I may have confused it with another book. I try to be fairly specific in my condition notes.

Thank you for looking into it.

16Amtep
Mai 5, 2013, 4:24 am

Irene, you should be able to see your account by going to bookmooch without logging in. I can see it even though I no longer have an account there. Just go to http://bookmooch.com/member and search for your account name.

I closed my bookmooch account several months ago, after concluding that the admin culture there is rotten beyond recovery. I figured it was just a matter of time until it happened to me too.

I've been thinking of trying changobooks instead, but haven't gotten around to it.

17IreneF
Mai 5, 2013, 5:34 am

Thank you, Amtep. I did what you suggested.

18carod
Mai 5, 2013, 12:01 pm

IreneF since the comment on your bio seems to be referring to emails you have sent to other members, not the condition of books you have sent, I would look back at any communications you have had with other members and see if you may have caused offense in some way and try to resolve that problem. Remembering how easy it is to unintentionally cause offense in emails.

19IreneF
Mai 5, 2013, 12:18 pm

Carod--I have not sent many emails to other members. I asked BM for specifics on my bad behavior, but all I got was stonewalling. I would certainly try to resolve any problems that I knew about, but BM is not telling me about them.

20rainbowgirl28
Mai 5, 2013, 7:53 pm

Have you sent any emails to any other members lately that could have been perceived in some way as racist or sexist or homophobic or religious or...?

It looks like you've had 208 good transactions and one bad one, a rather unremarkable history. The receiver of the bad transaction also has a rather unremarkable history.

Clearly someone reported you to abuse for something. We have no way of knowing what else was going on. Maybe you offended someone somehow or maybe someone is just out to get you.

Given that the Bookmooch admins have a long history of not handling these situations well, I would say at this point you shouldn't expect a resolution.

Personally, I would just cut my losses and focus on PBS. Bookmooch is dying, and the admins are only hastening its demise.

21IreneF
Modifié : Mai 5, 2013, 8:34 pm

Rainbowgirl28--I haven't sent many emails at all, much less anything racist, sexist, or other -ist.

I like BookMooch and don't want it to die. I value it not only for swapping books, but also for buying books from Amazon. It's a good way to keep track of what's affordable at the moment. I actually enjoy its lack of slickness compared to PBS.

All I want is my account restored, with all my pending mooches.

22Amtep
Mai 6, 2013, 3:43 pm

"We have just received a third complaint from one of our most trusted site monitors" -- that sounds like it was one person complaining three times.

23IreneF
Mai 6, 2013, 5:20 pm

I'm trying to resolve this problem using other channels right now. I will provide details later.

All would be forgiven if I got my account back.

24IreneF
Modifié : Mai 6, 2013, 5:27 pm

Lindsay in L.A., I just got the copy of Laughter in the Dark you mailed to me last week. Of course, I've been locked out of my account and instructed not to contact anyone, even about pending mooches, so I can't contact you directly. Just thought I'd give it a shot thru LT.

25dkhiggin
Mai 6, 2013, 7:57 pm

Not to be a conspiracy theorist, but do you suppose it really might be the 'high value' books you mention, since there seems to be little else?

26IreneF
Mai 6, 2013, 8:42 pm

I don't want to speculate right now. I haven't heard from BookMooch since Saturday, so I'm going to give them a couple of days.

To reiterate: I like BookMooch, and all I want is my account and all my pending mooches. I haven't done anything wrong. There is no legitimate reason for them to have locked me out.

27carod
Mai 7, 2013, 10:54 am

The last books mooched by the OP were all snapped up, except one, after the account was put on hold, but all by different moochers. So unless it is a wide-spread conspiracy...

28IreneF
Mai 7, 2013, 1:23 pm

The OP?

29Jarandel
Mai 7, 2013, 1:46 pm

"O"riginal "P"oster, thread starter

30ZoeyEve
Mai 7, 2013, 3:46 pm

@ IreneF; I noticed this today posted to your account--I am no longer on BM; so not sure what they would do to me for posting this so i thought I would share it with you.

Status message:
Message from Bookmooch: (updated 7 May): Please do not continue to issue complaints against this account if you have done so previously. The bio message previously displayed by this member has been removed and will not be re-posted.

When this member and other possible household members making use of this account returns to active status, no further offending communications related to his/her mooch requests or feedback will be acceptable.

All member complaints are anonymous, and any attempt to confront those having issued these complaints will not be permitted.

We are doing our best to mediate this situation and to be fair to all involved.

We understand some feel we should have have become involved in these issues sooner, and we may have been remiss in not doing so, our apologies.

31IreneF
Mai 7, 2013, 3:49 pm

ZoeyEve--I appreciate your interest. Thanks for your support.

32IreneF
Mai 7, 2013, 3:55 pm

I did hear from BookMooch support, so it looks like things may work out. Keeping my fingers crossed.

33IreneF
Mai 7, 2013, 5:34 pm

I think I figured out what happened with my account. It could be something like what rainbowgirl mentioned in msg. 20. My apologies to BookMooch support for questioning their honesty.

34briankettering
Mai 7, 2013, 9:24 pm

The same thing happened to me in January. I tried to request some books and the requests were mysteriously cancelled. It took days to get a response from Support.

The response, like so many other people received, was downright rude, something about books being in poor condition or not having condition description.

Seems like someone was doing a lot of complaining about BM users in January.

BookMooch has lost a member who has been trading there since 2006.

35IreneF
Modifié : Mai 7, 2013, 10:05 pm

The moral--if there is one--is to keep your point count low, so if your account is suddenly closed you won't be stuck with all those unused credits. I removed my bookshelf (inventory) from PaperBackSwap as a precaution. I'm not going to let my point count over there get any higher, either.

I have purchased many books thru Amazon Marketplace, and I've been extremely satisfied. They take customer satisfaction very seriously, and they have developed methods for handling problem transactions. Much better than eBay, for example.

36RidgewayGirl
Mai 8, 2013, 1:18 pm

I had a dispute with an amazon marketplace product and although my credit card and every single person I spoke to at amazon agreed with me wholeheartedly, I can't access my amazon account until I pay the merchant. Amazon is simply too big to iron out anything other than routine problems. And they really don't need to care about a single customer deciding not to shop there anymore (despite not allowing me to access my wish list (for example) they are willing to let me buy more things, which I'm too stubborn to do -- luckily my library system has a large ebook selection).

The point is that no online provider is perfect. You take a chance every time.

Except library and charity booksales. I've yet to find a downside there.

37IreneF
Mai 8, 2013, 2:29 pm

>36 RidgewayGirl:
I'm sorry to hear that. My Amazon transactions have gone smoothly.

They seem to have a transparent method of handling disputes, unlike BM, where people are left scratching their heads.

38IreneF
Mai 8, 2013, 4:02 pm

>36 RidgewayGirl:
I'm usually not healthy enough to go to stores or sales, so I rely on online providers. I buy quite a few remaindered books, too. But we're drifting off topic.

39rainbowgirl28
Mai 12, 2013, 1:41 pm

Glad to hear you're making progress!

40IreneF
Mai 12, 2013, 3:28 pm

>39 rainbowgirl28:
I'm waiting for a few more days. It's hard to be patient!

41ZoeyEve
Mai 13, 2013, 11:49 pm

It has been a week and you still don't have your account back yet; even though the BM admin contacted you? Seems a little strange to me that if they are willing to work it out yet it is a week later and you still don't have you account back yet.

42IreneF
Modifié : Mai 14, 2013, 12:36 am

I'm giving it another day before I take further action.

43rainbowgirl28
Mai 14, 2013, 11:20 am

That doesn't surprise me at all. The admins have a horrible track record with resolving these sorts of problems.

44IreneF
Mai 14, 2013, 5:17 pm

I emailed bookmooch support but haven't heard back. However, I think I know who instigated this and why she did it. If my suspicions are correct, it actually has nothing to do with BookMooch and everything to do with PBS.

45IreneF
Mai 14, 2013, 8:07 pm

Semi-good news: Not only did I get a reply from BookMooch, but the reply was easy to understand and--dare I say--friendly. Basically they are waiting to hear back from a couple of people.

46IreneF
Mai 15, 2013, 9:12 pm

Question: The message I got yesterday from BM said that they were preparing an assessment and would get back to me later that evening. Yesterday evening has come and gone and I haven't heard from them. I understand that they don't like being pestered with e-mails; on the other hand they haven't been prompt about getting back to me.

What to do?

47carod
Mai 15, 2013, 10:03 pm

I would wait at least another day and then send a short and polite reply to the last email you received asking for an update.

48Belladonna1975
Mai 16, 2013, 11:21 am

Sorry to hear you are having these issues Irene. Honestly this whole thing freaks me out. I have been a member of BM for almost 5 years and am currently sitting on 250+ points. I don't maintain an inventory any longer because I don't want more points however I continue to accrue points because of all of the angel mooching I do. If I lost my account with all of those points in it, I think I would flip out. I hope this gets resolved for you soon. Keep us posted.

49Amtep
Mai 16, 2013, 1:02 pm

I gave most of my points to charity to get rid of that anxiety :)

50IreneF
Modifié : Mai 16, 2013, 1:29 pm

BookMooch got back to me. I guess I was doing things that annoyed people but I had no clue, since they complained to BookMooch support but not to me, and BookMooch support didn't tell me either. I may be able to have partial use of my account soon.

51IreneF
Mai 16, 2013, 6:48 pm

I've been thinking about my unused store credits and gift certificates. I think I'm going to use them ASAP.

52IreneF
Mai 17, 2013, 12:03 am

Got my account back, but can't mooch for a few weeks. I wonder if someone spoofed my email or lodged complaints about things that never happened.

53joannasephine
Mai 17, 2013, 1:03 am

I'm really sorry this has happened to you. And disquieted that it has happened at all. They need to do something about admin being so unresponsive.

54IreneF
Mai 17, 2013, 1:23 am

Well, I'm keeping my fingers crossed and my opinions to myself. But I did go out and use up most of my store credit at the local emporium of pre-owned dead trees. (Got two books.).

55carod
Mai 17, 2013, 1:33 am

>IreneF the latest message on your bio seems to be implying that they have been emailing you but that you have not been replying?

We have now sent a series of five e-mails over 11 days to this member in which all her account issues have been explained in great depth.

Our most recent e-mail was two pages in length, and was compiled by several people in tech support. We again requested a detailed response and yet only a one received a one line reply, as was the case with our earlier queries

56IreneF
Modifié : Mai 17, 2013, 2:12 am

No, I have replied. They wanted longer replies. I sent them a longer reply but I haven't heard back.

57carod
Mai 17, 2013, 11:16 am

It sounds like they have more than one person working on the issue. Decisions by committee always take longer.

58IreneF
Mai 17, 2013, 11:19 am

They have gotten back to me.

59k00kaburra
Mai 17, 2013, 11:58 am

Why are they posting information about how many emails they've sent on your public bio? That seems rather bizarre.

60IreneF
Modifié : Mai 17, 2013, 3:16 pm

Ce message a été supprimé par son auteur

61rainbowgirl28
Mai 20, 2013, 3:57 am

Irene it sounds like they are being really responsive this time, I am glad that the issues are being resolved.

62IreneF
Modifié : Mai 20, 2013, 5:35 am

I wouldn't go so far as to call them "really responsive".

They've diagnosed me with foot-in-mouth disease.

63carod
Mai 20, 2013, 1:38 pm

That's what I thought they meant, as I said back in message 18 of this thread. since the comment on your bio seems to be referring to emails you have sent to other members, not the condition of books you have sent, I would look back at any communications you have had with other members and see if you may have caused offense in some way and try to resolve that problem. Remembering how easy it is to unintentionally cause offense in emails In my opinion, most issues of this nature are misunderstandings, or unintentional offense given by someone not realizing how their words will be perceived by other people. I'm glad the abuse team seems to be largely giving you the benefit of the doubt about your intentions.

64Amtep
Mai 20, 2013, 2:07 pm

I don't think locking someone's account for weeks counts as "giving the benefit of the doubt".

65carod
Mai 20, 2013, 2:32 pm

>64 Amtep: if you check Irene's bio you will see she has been given access to her account again but with the message "The account is fully accessible right now, with only minor limitations for a trial period." I would call that giving the benefit of the doubt. The abuse team are volunteers who have to investigate complaints by sending emails to complainants as well as the person being investigated and then wait for responses and probably follow up with more emails. All in their spare time. From my experience there are, and have been a few over zealous abuse team members and some cases where the ball was certainly dropped with accounts left in limbo for far too long. But in this case, from all appearances, they acted quite proactively with regular updates posted on Irene's bio.

66IreneF
Mai 20, 2013, 5:20 pm

I can't mooch any books. I don't consider that a minor limitation.

The abuse team could have saved themselves some trouble by contacting me as soon as they got a complaint. Instead, they seem to have a draconian policy of closing or suspending an account after some critical mass of complaints is reached. I wouldn't call that proactive.

67rainbowgirl28
Mai 20, 2013, 6:35 pm

They are doing something, and you are getting responses, that's better than many other people have gotten. Sorry you don't agree with their approach, since we don't know what you said or did that offended people we can't really comment on whether or not they are being draconian.

68IreneF
Mai 20, 2013, 7:14 pm

Well, I think putting my account on vacation was draconian, because I had *no idea* anyone was complaining. I am still not sure what, specifically, people were complaining about except my bio, which is now gone. I have a general idea, but I've engaged in several hundred transactions over more than four years, and don't save e-mails for that long.

I know at least one person complained about my posting here.

Perhaps someone from BookMooch support would like to respond on this thread.