Matt Oechsli

I quite enjoyed this book, especially the quasi case studies that made it easier to see how his tips could be implemented. I think a lot of this was more customer service and less sales, but that was fine with me.
This does need an update though. Texting and social media wasn't really the novelty he presented it as then, and definitely isn't now. A good read though.

Outlines precisely HOW to run the first class services that busy, affluent clients are seeking, and WHY this will set you apart from others who are unwilling, or unable, to deliver results.