Noël Burch

Wenn Probleme im privaten oder beruflichen Bereich vorliegen oder viel allgemeiner, wenn man wissen möchte, wie man im täglichen Leben, in den Gesprächen zu einer wirklichen Win-Win-Situation kommen kann, dann ist dieses Buch allererste Wahl.

Ich kenne nichts Vergleichbares, keine anderen Inhalte, die in so klarer, verständlicher Sprache etwas auf den Punkt bringen, was den wenigsten Menschen bewusst ist:

"niemand fühlt wie ich, keiner denkt meine Gänge, alle Menschen sind verschieden"

Es klingt banal, aber genau hierin liegt die größte Problematik aller zwischenmenschlichen Probleme.

Sich in andere hineinversetzen, andere erspüren, sie er-hören, ihnen zugewandt sein.… (plus d'informations)

The typical program for "classroom management" focuses either on discipline (how to be assertive and fair) or procedures (how to plan ahead to avoid problems). These are both useful tools, but there is a subtext to these discussions: the ideal classroom is free of conflict, and if there is conflict, it is either the fault of the teacher or the student. But, as any real teacher will tell you, a classroom free of conflict is a fantasy.

Students and teachers can't help but bring their clashing values, hopes, fears, struggles at home and with their friends and innumerable other issues into the classroom. And these issues are bound to cause conflict. Teachers are typically presented with two options: be strict, or be permissive; either the teacher uses his/her power to quell the students regardless of their needs, or students use their power to get what they want, regardless of how the teacher and the class suffer, and the teacher lets it slide hoping to get back to teaching. There has to be a better way!

In T.E.T., Thomas Gordon applies the highly successful and popular method developed for families in P.E.T. (Parent Effectiveness Training) to the classroom. Very schematically, T.E.T. involves 3 steps. First, identify who is really having the problem. If a students are talking too loudly for the teacher to be heard, the teacher is having a problem and needs to communicate that to the students as a first step. If a student is daydreaming instead of working, the student is having a problem and the teacher needs to be able to listen dispassionately to find out what is wrong. Second, use "I Messages" and "Active Listening" to get to the heart of the problem (both these techniques are described in detail). Third, if a solution doesn't present itself immediately, T.E.T. describes a conflict resolution method that can help both teacher and student get their needs met without using power plays. Gordon suggests (I think rightly) that it is the use of power to solve problems that engenders the defensiveness and resentment so common to student-teacher relationships.

T.E.T. won't solve everything. Good procedures are still needed to reduce the number of situations that lead to conflict. And power based discipline is still needed in extreme cases (e.g. weapons in the classroom). But, by using the methods described in T.E.T., teachers can establish more honest and respectful relationships with their students and reduce the time wasted on power plays and petty games, leaving more time for real teaching.

Three final notes. Teachers may run into kids who have had such bad relationships with the adults in their lives that they can't help seeing teachers as enemies, to pushed and attacked whenever possible. T.E.T. may not work right away with these kids, making classic discipline neccesary.
People who don't like T.E.T. on the first read usually see it as simply another version of anything-goes permissiveness. But Gordon tries to make clear that anything that is a problem for the teacher 'is' out of bounds and 'needs to be fixed'. Its just a question of fixing the problem through dialogue instead of force.
Finally, I was basically raised on P.E.T. by my parents and I have never met anyone who has a more open, honest, and mutually respectful realtionship with their parents than I have with mine. It really can work!!… (plus d'informations)