Skimmed this. For those interested in library websites, I would recommend his articles published in Library Technology Reports instead; they're much meatier. ( )

This isn't a step-by-step how-to manual, it's more a cruise through the whys and wherefores of figuring out the type of experience you want your site visitors to have. The text is chopped and subdivided into friendly, easy to focus on bits with plenty of textual and visual examples for reference. Although some of the information is starting to get a wee bit dated now, but the theory behind it is still worth reading through if you're a novice. A solid introduction, with enough technical detail to be challenging but not so much that it's overwhelming. ( )

Long on Why, short on How. Written by a librarian and marginally aimed at a librarian audience, King provides an overview of experience design, how it differs from other approaches to design, and why it is useful to apply it to designing web applications. King does little more than summarize key ideas presented in mainstream books discussing experience design and usability, including Krug's Don't Make Me Think, Garrett's The Elements of User Experience, and Rosenfeld & Morville's Information Architecture for the World Wide Web. Readers will have to refer to the original sources for full understanding. King makes some general arguments about why experience design is relevant to libraries, but he doesn't even do a very good job of illustrating his points with library-specific examples, and he certainly doesn't provide sufficient how-to instruction to get started. Overall, a disappointment. ( )