Learn to communicate, simply but effectively, with your Spanish-speaking customers! It's easier than you think'no grammar, no alphabet to memorize, no rules to study. Just learn key phrases and terms for customer service professionals. This book has been successfully used to train employees of corporations such as Lowe's Home Improvement Warehouses and Georgia Power Company.With our easy-to-use manual and audio CD, you'll master Spanish pronunciation and be able to engage in short conversations on topics such as: meeting & greeting customers, helpful service phrases, time & timing, as well as other important terminology including customer identification, answering questions, giving directions, taking applications, and more. Organized by topic, our easy-to-use manual and audio CD contain more than 450 most frequently used terms and expressions for customer service situations, with additional sections for retailers and utility companies. The manual also features a quiz section called Drills for Skills, an alphabetical keyword list, and a series of practice conversations. The one-hour audio CD covers all phrases used in the book, plus pronunciation tips and suggestions on how to learn quickly. The CD features both a native Spanish speaker and a non-fluent, yet accurate English speaker repeating the terms and phrases. Newcomers to Spanish will find this a great advantage over traditional language tapes.