HOURS. There aren't enough of them. Succeeding in business has always been tough. These days, it's downright brutal. What do you need most?; All the help you can get.; What do you need even more?; Time. The Quick-Tip Survival Guides put the two together, giving you all the help you need--without taking all the time you have. Focusing on the personal and interpersonal skills crucial to success, the Quick-Tip Survival Guides mine and refine the nuggets of essential business know-how: time-tested truths, as well as savvy from the cutting edge. 201 Ways to Say No Gracefully and Effectively is a quick read for anyone whose business doesn't always mean saying yes. It's all about making yourself heard and getting your way--without turning off your client, your coworker, your subordinate, or your boss. ABOUT THE AUTHOR Alan Axelrod has produced a wide range of popular business and communications books. Jim Holtje, Director of International Client Services for a Washington, D.C. corporate communications and PR management consulting firm.