#65533; Written from both a practical and educational point of view, it explains in detail the business environment, the workings of an office and the impact of technology on routine office activities and efficiencies #65533; Essential administration & reception skills are clearly explained in a step-by-step approach #65533; The impact of technology on the office is presented in a style suitable for the beginner, and yet comprehensive enough to enable a student to make informed decisions about technology #65533; Divided into 5 units, each unit begins with an introduction/preview and ends with chapter summaries and short questions based on the FETAC examination format #65533; Assignments aimed at promoting self-study, group discussion & project work are also provided at the end of each unit #65533; Written for FETAC Level 5 Information Systems & Administration syllabus, it is also suitable for : - HETAC Office Information Systems (Higher Certificate) - FETAC Level 5 Business Administration - Institutes of Technology - Office Information and Systems Syllabi - City & Guilds - Information Technology and Business Administration courses - RSA - Secretarial Procedures Level II - Pitman - Office Practice Level II