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Chargement... Customer Care: A Training Manual for Library Staff (Chandos Information Professional)par Pat Gannon-Leary, Michael D. McCarthy
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Customer Care provides a detailed course suitable for delivery to library staff at all levels. It can be used as a stand-alone reference work for customer care processes and procedures or, alternatively, it can be used by library staff to tailor a customer care course to suit the requirements and training needs of their own staff.Dual use - reference work and/or training manualPotential as a text bookApplicable to a wider context than LIS - could be used for a whole HEI institutional approach to customer care or in local authorities/public services Aucune description trouvée dans une bibliothèque |
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 Google Books — Chargement...GenresClassification décimale de Melvil (CDD)025.5Information Library and Information Sciences Library and Archival Science Reference; Reference books; Aids to readersClassification de la Bibliothèque du CongrèsÉvaluationMoyenne: (5)
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